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Customer
Service
Checking Your Order
Status? <Click
here for ORDER STATUS requests>
If you have questions and need
assistance with our products, please call us toll free at
1-888-680-2816 Monday - Friday, or for
fastest service, email
us at service@realtapestry.com.
Many frequent questions are already answered below.
Free
Federal Express Ground Shipping
International Shipping
100% Satisfaction Guarantee
Contact Us
Security and Privacy
In Stock for Immediate Shipping
About Tapestry Sizes
Free
Federal Express Ground Shipping
(Continental USA)
In-Stock Items:
To get a tapestry shipped without delay, please
only select from items with our  logo as shown here...
.
Items that do not display the
logo,
may require several weeks to arrive to us from the various
weaving companies.
We know that
you want to enjoy your beautiful tapestry as soon as
possible. That is why we strive to complete your order and
ship your decor items quickly.
Other online tapestry stores wait to purchase a
tapestry from a manufacturer only when you order it. This
means you wait up to 6 weeks for your delivery. We choose not
to make you wait whenever possible by keeping a big inventory
of available tapestries.
Free Fed Ex Ground Shipping:
RealTapestry provides FREE Fed Ex Ground
Shipping for all orders shipped within the continental 48
states. Orders shipping to Alaska, Hawaii, Guam, US
territories and international orders will be notified by email
of the additional shipping charge prior to shipment.
Express Shipping:
For an additional charge, you can get your
tapestries shipped by Fed Ex 1-3 Day Express. Please email
Service@RealTapestry.com
after your order is placed online with us to request express
shipping. Express shipment order requests generally take 1-2 business days to
be confirmed, processed, packed, labeled and picked up by Fed Ex,
so please add 1-2 business days to your time when requesting
express shipping for necessary order preparation..
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International Shipping
Policy
Orders shipping to Canada:
Please visit www.RealTapestry.ca
to place your order.
By choosing RealTapestry Canada you
avoid shipping, Duties, Carrier Brokerage and government fees
associated with importing goods into Canada and get all the
advantages.
Products shipping from the USA must clear customs using a
broker and fees will apply, also the country of manufacture
dictate what percentage of duties you must pay, it can amount
to several percentage points. Avoid these extra charges and
purchase from RealTapestry Canada - The Tapestry Source. Of
course your order comes with our free
Near-The-Wall rod set.
For all other countries, all taxes, duties, and shipping expenses related to
importation and compliance with local import country laws are
exclusively the responsibility of the recipient. All orders are shipped
FOB-USA. Once we have accepted your order and
shipped the product, we will make no refunds and accept no
returns. Please consult your local country Customs
Service and other relevant authorities to confirm that no
restrictions or special requirements will apply to your order.
We are not responsible for delays or costs resulting from acts
or decisions of local governmental agencies concerning
the importation of your order.
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"In Stock for
Immediate Shipping"
Many of our most popular tapestries
are maintained in inventory, so that we can process your order
and ship out quickly. Plus, we then ship it to you by
Free Fed Ex Ground shipping, which takes only 2-7
business days, depending on how far you live from Temecula,
California. 1-3 Day Fed Ex Express Shipping is also available
at additional cost upon email request, after your order is
placed.
Excellent service to you is our goal... You deserve it!
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Our 100%
Satisfaction Guarantee
Our guarantee policy is very simple....... We want you to
be very happy with your tapestries from us!
Returns Within 30 Days of Receiving Your Shipment: If you are not completely satisfied with your tapestry
purchase, just let us know by email and you can return it to
us for a full refund within 30 days of the date your tapestry
was received at your address. This gives you the opportunity to be
certain that you love your purchase! We do not charge
any restocking fees, return fees, or fees of any kind for
items returned within 30 days of receiving your shipment.
The only expense to you is the cost of your return shipping, which
is usually minimal.
Returns After 30 Days of Receiving Your Shipment: All
items received after 30 days of your shipment arriving to your
address but within 6 months, will be accepted for refund but
will incur a 20% restocking fee that is deducted from your
refund amount. In fairness to all of our customers
the same, we do not waive this 20% restocking fee for late
returns for any reason. We will however, allow the
late return of a purchased item with the restocking fee
applied.
We choose to offer only high quality products to our
customers. This allows us to give you a return policy
that is very generous and flexible because our customers are
almost always impressed with their tapestry purchases.
We rarely ever have tapestries returned to us.
If You Need to Return a Tapestry, please notify us at:
service@realtapestry.com
before you return ship the tapestry and any accessories to us.
We will then send you a confirmation email with instructions
for return shipping.
We strive to make your shopping experience with
RealTapestry a pleasant one!
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About Tapestry
Sizes
Tapestries are a woven product. Due to slight variations
in weaving from one shipment to another, tapestries may
normally vary in size +/- 5%.
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Contact
Information
Checking Your Order Status?
<Click
here for ORDER STATUS requests>
Please email your questions or comments to us at Service@RealTapestry.com
Or call our Customer Service department:
U.S. Toll Free: (888) 680-2816
Outside the US: (951) 541-0489
Fax: (951) 541-9675
Our Corporate Headquarters:
RealTapestry
32148 Calle Balareza
Temecula, CA 92592
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Your Privacy
At RealTapestry, we are committed to protecting your
privacy. We use the information we collect about you only to
process orders and to provide a more personalized shopping
experience.
Our pledge to you is that we will never willfully sell,
trade, rent, disclose, or make available personally
identifiable information about you to any third party without
first receiving your permission, except when we believe in
good faith that the law requires it, or to protect the rights
or property of RealTapestry.
Customer Service
Questions regarding this statement should be directed to
the RealTapestry Customer Service Department at Service@RealTapestry.com
by email.
Protecting Customer Information
How does RealTapestry protect customer information?
Each RealTapestry employee is made aware of, fully
understands and is compliant with all of our Privacy and
Security policies.
We use state-of-the-art technology to protect your data
from unauthorized third parties.
Currently RealTapestry uses Secure Socket Layer (SSL)
software to protect your data and secure your transactions.
SSL encrypts all your personal information, including your
credit card number, name and address as it is transmitted over
the Internet.
Please make sure that you are using a browser that is SSL-enabled,
such as Netscape
Navigator version 3.0 or higher or Microsoft Internet Explorer
version 3.0 or higher.
Collecting Information
What information does RealTapestry collect? How is
it used?
When you order, we need to know your name, email address,
mailing address, telephone number credit card number, and
expiration date. This allows us to process and fulfill your
order and to notify you of your order status.
When you enter a contest or other promotional feature, we
may ask for your name, address, and email address so we can
administer the contest and notify winners.
We personalize your shopping experience by using your
purchases to shape our recommendations about our products and
other merchandise that might be of interest to you. We also
monitor customer traffic patterns and site usage to help us
develop the design and layout of the site.
We may also use the information we collect to occasionally
notify you about important functionality changes to the site,
new RealTapestry.com services, and special offers we think
you'll find valuable. If you would rather not receive this
information, please email us to that effect at Service@RealTapestry.com
Disclosing Information
Will RealTapestry disclose the information it
collects to outside parties?
We respect your privacy. RealTapestry does not sell, trade,
or rent your personal information to others without your prior
consent. Period!
Your Consent
By using the RealTapestry site, you consent to the
collection and use of this information by RealTapestry. If
we decide to change our privacy policy, we will post those
changes on this page so that you are always aware of what
information we collect, how we use it, and under what
circumstances we disclose it. RealTapestry reserves the
right, at any time, to modify, alter or update these policies,
and you agree to be bound by such modifications, alterations,
or updates.
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